Terms of service
Last updated: 14 September 2026
1. Who we are
This website and store is operated by:
IGORI s. r. o.
Lermontovova 911/3
811 05 Bratislava
Slovakia
Company registration number (IČO): 53 804 643
Tax identification number (DIČ): 2121500623
VAT number (IČ DPH): SK2121500623
Registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, insert number 153013/B.
Email: support@bagato.design
Phone: +421 910 575 733
The supervisory authority for our consumer-facing online retail activity in Slovakia is:
Slovenská obchodná inšpekcia
Inšpektorát SOI pre Bratislavský kraj
Bajkalská 21/A, P. O. BOX 5
820 07 Bratislava
Slovakia
"We", "us" and "our" mean IGORI s. r. o.. "You" means the person placing an order.
A "consumer" is a natural person buying mainly for purposes outside their trade, business or profession. The consumer rights described in these terms apply to consumers.
2. What these terms cover
These terms apply to orders placed through bagato.design.
They should be read together with our Refund policy and Shipping policy. Those policies contain additional terms about withdrawal, returns, refunds and delivery.
Our Privacy policy explains how we process personal data. It is a privacy notice and does not reduce or change your contractual or statutory rights.
Nothing in these terms limits mandatory consumer rights given to you by Slovak law or, where applicable, by the mandatory consumer law of the country in which you habitually live.
3. Our products
We sell BAGATO microphones and related accessories.
The main characteristics of each product, its technical specifications, what is included, the price and the relevant compatibility information are stated on the product page and, where applicable, on our Compatibility page.
Please check compatibility before ordering where you intend to use the product with a particular recorder, transmitter, camera or other device.
Photographs and sound samples are intended to represent the product as accurately as reasonably possible. Screen reproduction can affect how colours appear. Recorded sound also depends on the recording device, gain settings, environment and playback equipment.
This does not reduce our obligation to supply goods that conform to the description, specifications and other requirements that apply to your purchase.
Unless we expressly state otherwise for a particular product, we do not provide a separate commercial guarantee in addition to your statutory rights concerning defective goods.
4. How ordering works
4.1 Placing an order
To order through our store, you select the product, add it to the cart and go to checkout.
At checkout you enter or confirm your contact and delivery information, select the available delivery and payment options, review the order and submit it using the final checkout button.
Before submitting the order you can review the information shown in the cart and at checkout, and correct mistakes using the edit, back and checkout controls.
The available payment methods and any delivery restrictions are shown during the ordering process.
Submitting an order means that you are making us an offer to buy the products shown in that order.
4.2 When the contract is formed
After we receive your order we send you an electronic confirmation that we received it. That acknowledgement confirms receipt of the order. It is not our acceptance of it.
The sales contract is formed when we send you a dispatch confirmation email confirming that we have accepted and shipped the goods listed in that confirmation.
If, because of a technical error, goods are dispatched before the dispatch confirmation is sent, the contract for those goods is formed when we dispatch them.
Payment, payment authorisation or collection of payment before that point does not by itself mean that we have accepted the order.
Before accepting an order we may decline it if:
- the product is out of stock,
- we cannot deliver to the address provided,
- payment cannot be authorised or completed,
- we reasonably identify a payment or security problem, or
- there is an obvious and material error in the price, product description or availability information.
If we decline an order after receiving money from you, we refund that amount in full without undue delay.
4.3 Contract language and storage
Our store is available in English, Slovak, Czech, Polish and German. The contract is concluded in the language you use to place the order.
We store an electronic record of your order for fulfilment, accounting and legal purposes.
You can reach your order details through the customer account portal using the email address used for the order and a one-time verification code.
The complete contract is not provided in the customer portal as one permanently downloadable document. We send order and dispatch information to you by email, and you should keep those emails for your records.
The version of these terms and of our applicable policies in force when you submit your order is the version that applies to that order.
No later than delivery, we provide confirmation of the concluded distance contract on a durable medium, normally by email.
5. Prices, VAT and payment
All consumer prices are shown in euro and include VAT.
Where VAT treatment depends on the delivery destination, the VAT that applies to the order is reflected in the final price shown before you submit the order.
Delivery is free to every country we deliver to, so no delivery charge is added to your order.
The final checkout total shows the amount we charge for the products, VAT, and any other optional charge that you have expressly selected. The price you see at checkout is the whole amount we charge you.
We do not add undisclosed charges after you place the order.
The available payment methods are shown at checkout.
6. Delivery
We deliver to Slovakia, Czechia, Poland, Austria and Germany.
We accept deliveries only to destinations we support within the European Union. For those deliveries the parcel stays inside the EU customs area, so no import duty, import VAT or customs-clearance charge arises from us shipping the order to you.
Delivery is free. The delivery arrangements are described in our Shipping policy and shown at checkout.
Unless we agree a different delivery time with you, we deliver the goods without undue delay and no later than 30 days after the contract is formed.
If a more specific delivery date or period is expressly agreed with you, that agreed period applies.
When the parcel is dispatched we normally send tracking information by email.
For a consumer order, risk of loss or damage normally passes to you when you, or a third person nominated by you other than the carrier, physically receives the goods.
Your statutory rights apply if we fail to deliver within the applicable delivery period.
7. Your right to withdraw
If you are a consumer you may withdraw from the purchase without giving a reason.
For goods, the withdrawal period normally ends 14 days after you, or a person nominated by you other than the carrier, receive the goods. If goods from one order are delivered separately, the period runs from receipt of the last item.
You may also withdraw before delivery.
The full withdrawal procedure, the return address, the refund rules and the model withdrawal form are set out in our Refund policy.
You are responsible for the direct cost of returning goods after an ordinary withdrawal. We do not charge a restocking fee.
Returning a parcel or refusing delivery does not by itself necessarily tell us clearly that you are withdrawing from the contract, so please also send us a withdrawal statement.
7.1 Online withdrawal function
Every page of bagato.design carries a footer link titled Withdraw from contract here. You can also open it directly.
The function is available during the applicable withdrawal period.
You enter the email address used for the order and receive a one-time verification code. You can then identify the relevant order and products and submit the withdrawal request.
After you confirm the withdrawal we send you a confirmation by email without undue delay. The confirmation records the withdrawal you submitted and the date and time when it was submitted.
You do not need to have created an account before ordering in order to use this function.
You may instead withdraw by sending a clear statement to support@bagato.design, or by using the model withdrawal form in our Refund policy. You do not have to use the model form.
The withdrawal deadline is met if you send the withdrawal before the applicable period expires.
8. Returns and refunds after withdrawal
After telling us that you are withdrawing, you must return the goods within the period stated in our Refund policy.
You may inspect and test the product to the extent reasonably necessary to establish its nature, characteristics and functioning. You are responsible only for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.
After a valid withdrawal we refund the payments that the law requires us to refund, including the price of the goods and the cost of our least expensive standard outbound delivery option. Delivery is currently free, so in practice this is the price of the goods.
If you chose a more expensive delivery method, we do not have to refund the additional amount above our least expensive standard delivery option.
We make the refund without undue delay and no later than 14 days after we are informed of your withdrawal.
For a sale of goods we may withhold the refund until we receive the goods back or you provide evidence that you sent them back, whichever happens first.
Unless you expressly agree otherwise, we use the same payment method that you used for the original transaction and we do not charge you a refund fee.
The detailed procedure is set out in our Refund policy.
9. Faulty, damaged or non-conforming goods
Your rights concerning faulty or non-conforming goods are separate from your 14-day right to withdraw.
Under Slovak law, for a new consumer product we are responsible for a defect that existed when the goods were delivered and becomes apparent within 2 years after delivery.
If a defect is first remedied by repairing the product, the statutory liability period is extended once by 12 months under Slovak law.
A defect should be reported within 2 months after you discover it and no later than the end of the applicable statutory liability period.
You can report a defect by:
Email: support@bagato.design
Post or return delivery:
IGORI s. r. o.
Žitná 27B
Čierna Voda
900 25 Chorvátsky Grob
Slovakia
Phone: +421 910 575 733
Please include your order number and a description of the problem.
If possible, a photograph or, for an audible problem, a short sound recording can help us diagnose the problem more quickly. These are not conditions for exercising your statutory rights.
We provide written confirmation of a reported defect without undue delay. The confirmation states the period within which the defect will be remedied.
Under Slovak law that period may not normally exceed 30 days from the date the defect was reported, unless a longer period is justified by an objective reason outside our control.
Where we are legally responsible for the defect, the consumer normally has the right to choose repair or replacement, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative.
Depending on the circumstances provided by law, you may instead become entitled to an appropriate price reduction or to withdraw from the sales contract.
A statutory remedy is provided free of charge where the law requires it, including the necessary costs of returning the defective product.
Mandatory rights that apply to consumers in another country we sell to remain unaffected.
10. Complaints, requests for redress and alternative dispute resolution
If you have a complaint, or believe that we have infringed your consumer rights, please contact us first at support@bagato.design.
If there is a dispute about your rights in relation to defective goods, or you believe that we have infringed another consumer right, you may submit a request for redress to us.
If we reject your request for redress, we give you information about the relevant alternative dispute resolution entity on a durable medium.
If we reject the request, or do not respond within 30 days after it was sent, you may be entitled to submit a proposal for alternative dispute resolution.
For disputes for which it is competent, the relevant Slovak alternative dispute resolution body is:
Slovenská obchodná inšpekcia (SOI)
Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov
Bajkalská 21/A, p. p. 29
827 99 Bratislava 27
Slovakia
Email: ars@soi.sk
Phone: +421 2 5827 2123
Information about alternative dispute resolution and the electronic proposal form is available on the Slovak Trade Inspection alternative dispute resolution website.
Alternative dispute resolution before SOI is free of charge.
Using alternative dispute resolution does not remove your right to pursue a claim before a competent court.
11. Your account and personal data
You do not need to create a conventional password account before placing an order.
Customer accounts may use your email address and a one-time verification code to give you access to your order information, returns and cancellation functions.
How we process personal data is explained in our Privacy policy.
12. Website content and intellectual property
The text, photographs, sound recordings, graphics, product designs and other content on this website belong to us or are used by us with permission.
You may use the website for normal personal shopping and information purposes.
You may not reproduce or commercially reuse our content without permission, except where applicable law allows it.
We try to keep the website accurate and available. Temporary technical interruptions may occur.
Nothing in this section changes our obligations concerning the accuracy of product information, or your statutory rights relating to an order.
13. Our liability
We are responsible for performing our obligations under the contract, and for loss or damage where applicable law makes us responsible.
Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
In particular, nothing in these terms limits your statutory rights concerning defective or non-conforming goods, product safety or product liability, personal injury, intentional wrongdoing, or any other liability that applicable law does not allow us to exclude.
If you are a consumer, your rights to compensation and other remedies remain those provided by applicable mandatory law.
If you buy mainly for business or professional purposes, statutory rights that apply only to consumers do not apply to that purchase.
14. Changes to these terms
We may update these terms for future orders.
The version in force when you submit your order applies to that order.
We do not change the contractual terms applying to an existing order after the contract has been formed, unless you expressly agree to the change or applicable law permits it.
15. Governing law and disputes
These terms and contracts made through bagato.design are governed by the law of the Slovak Republic.
If you are a consumer habitually resident in another country we direct our sales to, this choice of Slovak law does not deprive you of the mandatory consumer protection that would apply to you under the law of that country.
Nothing in these terms restricts any right you have to bring a dispute before a court that has jurisdiction under applicable law.
Before starting formal proceedings we encourage you to contact us at support@bagato.design so that we can try to resolve the matter directly. Your right to use alternative dispute resolution or a court is not affected.