Refund policy

Who you are buying from

This store is operated by IGORI s. r. o., Lermontovova 911/3, 811 05 Bratislava, Slovakia.
Company registration number (IČO): 53 804 643
VAT number (IČ DPH): SK2121500623
Email: support@bagato.design
Phone: +421 910 575 733

The statutory cancellation rights described below apply to consumers, meaning individuals buying mainly for purposes outside their trade, business or profession.

Your right to cancel: 14 days, no reason needed

You may cancel your order within 14 days of the day you, or someone you name other than the carrier, receive the last item in the order.

You do not have to give a reason.

You may also cancel earlier, at any point after ordering, before the parcel has reached you.

The date that counts is the day you send us your cancellation notice. If you send it on the fourteenth day, you are in time.

If you feel like telling us what did not work, we would like to hear it. The sound, compatibility with your recorder or transmitter, the description on the site, or anything else. This is entirely optional and makes no difference to your refund.

To cancel, send us a clear statement that you want to withdraw from the purchase. You can:

You do not have to use the model form.

After you tell us that you are cancelling, you have a further 14 days to send the goods back.

If you refuse delivery and the carrier returns the parcel to us, please also send us a cancellation notice. We will refund the amounts due under this policy, including the standard outbound delivery charge you paid, if any. You remain responsible for the direct cost of returning the parcel to us. If the carrier charges that return cost to us, we may ask you to reimburse the actual direct return cost.

Items bought on sale or with a discount code have the same statutory cancellation rights as full-price items.

Condition of returned goods

You may open and handle the product as necessary to establish its nature, characteristics and functioning.

For the microphone, this means that you may connect it, make a test recording and listen to the result.

You are responsible only for any reduction in value caused by handling beyond what is reasonably necessary for such testing.

Please return all parts supplied with the product, including the microphone, cable, stand, windscreen and other included accessories.

We also recommend keeping and using the original packaging where possible so that the product is protected during return shipping.

Return postage: you pay it

You are responsible for the direct cost of sending the goods back to us.

We do not provide free return labels unless we specifically agree otherwise.

The cost depends on the carrier and the country from which you send the parcel.

We recommend tracked postage and recommend keeping your proof of sending. Proof that you have sent the goods also allows us to process the refund without waiting for the parcel to arrive.

Return address

Send returned goods to:

IGORI s. r. o.
Žitná 27B
Čierna Voda
900 25 Chorvátsky Grob
Slovakia
support@bagato.design
+421 910 575 733

This is our EU return address.

Please email us at support@bagato.design before posting the parcel so that we can expect it and match it to your order. This is helpful but does not affect your statutory right to withdraw.

Your refund

We refund all amounts due to you within 14 days of the day you tell us that you are cancelling.

We may withhold the refund until:

  • we receive the returned goods, or
  • you provide evidence that you have sent them back,

whichever happens first.

The refund includes the price you paid for the goods and the cost of our cheapest standard delivery option.

If you chose a faster or more expensive delivery method, we do not have to refund the additional amount above the price of our cheapest standard delivery option.

We refund using the same payment method that you used for the purchase unless you expressly agree to another method.

Your bank or payment provider may take additional time to display the refund in your account.

What you can send back

At present, the products in our catalogue are covered by the 14-day cancellation right described above.

If we later sell a product for which a statutory exception to the right of withdrawal applies, that exception will be clearly stated before purchase.

Faulty, damaged or wrong items

Your rights relating to faulty or non-conforming goods are separate from, and in addition to, your 14-day cancellation right.

If an item arrives damaged, is faulty, or is not what you ordered, contact us at support@bagato.design and include your order number.

If possible, include a photograph and, where the problem concerns sound, a short recording. These usually help us diagnose the problem faster, but they are not a condition for exercising your statutory rights.

We handle claims in accordance with your statutory consumer rights. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Where the law requires a remedy to be provided without cost to you, we also cover the necessary return shipping costs.

For consumer purchases, the seller is responsible for a lack of conformity that existed when the goods were delivered and becomes apparent within the statutory liability period. Under Slovak law this period is generally 2 years from delivery. Mandatory consumer rights applicable in your country remain unaffected.

Exchanges

We do not operate a separate exchange process.

If you want a different product, the simplest option is normally to return the original product under the cancellation right above and place a new order.

This does not affect your rights where goods are faulty or non-conforming.

If we cannot agree

Please contact us first at support@bagato.design so that we have an opportunity to resolve the problem directly.

If you are a consumer and we reject your request for redress, or do not respond within the applicable period, you may be entitled to submit the dispute for alternative dispute resolution under Slovak Act No. 391/2015 Coll.

For disputes for which it is competent, the relevant body is:

Slovenská obchodná inšpekcia (SOI)
Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov
Bajkalská 21/A, p. p. 29
827 99 Bratislava 27
Slovakia
Email: ars@soi.sk
Phone: +421 2 5827 2123

SOI's alternative dispute resolution procedure is free of charge.

You can also submit a proposal using the ARS form available on the Slovak Trade Inspection website.

Consumers living in another EU country can also find the European Commission's list of recognised alternative dispute resolution bodies on its consumer redress website.

Model cancellation form

You may use this form if you want to withdraw from your purchase, but you do not have to use it. A clear email or the online withdrawal function works as well.

Send it to support@bagato.design or send a paper copy to us.

To:
IGORI s. r. o.
Lermontovova 911/3
811 05 Bratislava
Slovakia
Email: support@bagato.design

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Goods: ______________________________
Order number, if known: ______________________________
Ordered on / received on: ______________________________
Name: ______________________________
Address: ______________________________
Date: ______________________________
Signature, only if this form is submitted on paper: ______________________________